| UCN and Kelly Services Set New Standard in Contact Center Management ...
SALT LAKE CITY, Nov. 7 /PRNewswire-FirstCall/ -- UCN, Inc. (NASDAQ: UCNN) , the leading provider of hosted communication systems, has entered into an exclusive technology partnership with Kelly Services, Inc. (NASDAQ: KELYA) (NASDAQ: KELYB) , a global human resources solutions provider. UCN will augment the KellyConnect(R) contact center solution with new capabilities designed to increase productivity and customer satisfaction while lowering costs-all in a single, integrated hosted contract center platform. For Kelly Services' customers a single product, KellyConnect Powered by UCN(TM), eliminates the costs and inefficiencies of separate software platforms for agent hiring, performance management, and contact center management. This revolutionary approach to contact center management is designed to reduce agent turnover, improve customer satisfaction and eliminate the need for upfront capital expenditures in the contact center.
Frost & Sullivan: Government holds key to future growth of outsourcing ...
Opportunities exist for service providers to deliver outsourced IT services and businesses processes, but those service providers must position their offerings in a way that identifies and quantifies the cost savings they offer.� Unlike most other markets, healthcare is highly dependent on political decisions, and service providers need to be aware that demand is largely driven by government policy, rather than by competition. Hence while there exists a need for technology, the drivers for it remain handicapped. Adds Mr. Hayes, �Private providers are also heavily dependent on political decisions and aged care providers are dependent on government policy to determine funding for beds and community care, as are private hospital providers. Primary care physicians are highly regulated, through registration/ethical restrictions and the Medicare system, as are pharmacists.
Category: Salesforce.com
Between the Lines Latest Post | Last 10 Posts | Archives Are so-called anywhere applications getting somewhere? Posted in: General Software Infrastructure Wired & Wireless Web Technology Mobile Microsoft SaaS IBM Oracle Salesforce.com Innovation Enterprise 2.0 Customer relationship management software, particularly from Salesforce.com, has come the closest to being an "anywhere application," but other enterprise tools still need work, according to a report by the Yankee Group. Even though anywhere enterprise applications need work, technology managers need to prepare for them even though most executives don't deem this software "absolutely critical" for 12 to 24 months. The Yankee Group defines an anywhere application as one that is device, network and user aware.
JMAR elects retired Navy vice admiral
MOSCOW, Jan. 7 (UPI) -- It would be odd for Russia to be seriously worried about a higher level of military threat after NATO admitted Poland, Bulgaria, Romania and the three Baltic countries of Lithuania, Estonia and Latvia as member nations. But not everyone can afford to follow this logic -- military experts, diplomats and lawyers have to be guided by military balance figures and contractual provisions until they receive other signals or documents from political leaders. Defense Focus: Year in review -- Part 2
Published: Jan. 7, 2008 at 11:01 AM
By MARTIN SIEFF
UPI Senior News Analyst WASHINGTON, Jan. 7 (UPI) -- The year 2007 was a year when several major powers served notice that U.S. weapons superiority in every field and class wasn't going to remain an uncontested monopoly.
|
