| Contract Renewal Extends Thomson Healthcare's Long-Standing ...
ANN ARBOR, Mich., Nov. 8 /PRNewswire-FirstCall/ -- University HealthSystem Consortium (UHC), the nation's largest association of university hospitals and health systems, has signed a new five-year agreement with Thomson Healthcare (NYSE: TOC) (TSX: TOC) for its comparative database and benchmarking tool, ACTION-OI(R). Financial and clinical outcomes data from ACTION-OI are used in UHC's Operational Data Base, which allows UHC members to evaluate their performance, compare it to other organizations, and pinpoint opportunities to control costs and improve quality. Currently, 92 UHC organizations participate in their Operational Data Base program. "ACTION-OI has provided our members tremendous value," said Cindy White, vice president of operations for UHC. "We are eager to continue our long- standing and productive working relationship with Thomson Healthcare and to provide continued value-added support to the UHC membership." The new contract builds on a 10-year relationship between the two organizations and provides product continuity for UHC members.
InstantService Adds LiveLOOK's CoBrowsing Capabilities to Chat ...
SEATTLE, Nov. 6 /PRNewswire/ -- InstantService, Inc., a provider of chat and email management solutions, announced today that it has formed a technology partnership with LiveLOOK, a provider of next generation visual customer communication tools. As a result of the technology integration, customers of InstantService's chat solution can now use LiveLOOK's screen cobrowsing capabilities to answer consumer inquiries and facilitate sales transactions in real time online. Online chat is well-entrenched across industry and particularly in retail and finance markets where consumer demands for convenience, personalization and immediate support are at all-time highs. Offering consumers the opportunity to chat with knowledgeable service and support representatives boosts sales and service levels, making it a "must-have" online tool for many companies.
Agenda Setters 2007
This has also meant that salesforce.com customers could use it to tailor their applications. Benioff also offered to let developer teams using the code work in salesforce.com offices, and host applications to remove the overhead allowing businesses to focus on innovation. And in the past month or so, salesforce.com launched a new SaaS CRM platform called Force.com, which makes it easier for businesses to develop their own apps, including the ability to create customer user interfaces for any device with web access. .
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